We deeply value every customer and prioritize the swift delivery of your ordered jars. This policy outlines the complete order journey—from payment to delivery—and applies to all eligible destinations listed below unless otherwise specified.
1. Payment Confirmation
Once your order is authorized and verified, we promptly send a confirmation email. This serves as official acknowledgment that your order has been successfully placed and is entering the initial processing stage.
2. Processing Time
For all eligible destinations, processing typically takes 1–2 business days (excluding holidays and weekends). During this period, our dedicated team meticulously prepares your jars for shipment, ensuring each item is in perfect condition — carefully inspected for cracks, seal integrity, and cleanliness — prior to dispatch.
3. Shipping Methods, Timeframes & Rates
We primarily offer Standard Shipping. In selected markets, Expedited Shipping may be available at checkout. Our system automatically selects optimal logistics based on the sales platform, item size/weight, and delivery address.
| Shipping Method | Eligible Destinations | Processing Time | Shipping Time | Total Estimated Delivery | Shipping Fee |
|---|---|---|---|---|---|
| Standard Shipping | Primary service regions listed in Section 4 | 1–2 business days | 7–14 business days | 8–16 business days | $6.99** flat rate for orders under **$79.00; free for orders of $79.00 or more |
Note: If Expedited Shipping is not displayed at checkout, it is not available for your destination.
Important Note: Order charges cover product costs and shipping fees (if applicable). Customers are not responsible for import fees, duties, or VAT. Any such charges will be borne by us.
4. Eligible Destinations & Local Market Coverage
We currently serve customers in the following primary markets and local regions. If your country or region is not listed, please contact us to confirm availability.
- United States
- United Kingdom
- European Union
5. Total Delivery Time
The total delivery time is the sum of processing and shipping durations. For example, an order requires 1–2 business days for processing plus 7–14 business days for shipping, resulting in an estimated delivery window of 8–16 business days for all eligible destinations. Please note that this is an estimate and may vary due to factors beyond our control.
6. Logistics Matching
Our system automatically selects optimal logistics based on the sales platform, item size/weight, and delivery address. If your address includes a “PO Box,” the system reviews compatibility with chosen logistics. If the selected method cannot deliver to a PO Box, the order may be flagged as abnormal, and our customer service team will contact you promptly to modify the address or cancel the order.
7. Tracking Your Order
- Self-Tracking: After dispatch, we email a shipping notification with a tracking number. Updates typically appear within 72 hours of receiving this email.
- Tracking Methods: Use the “Track Order” feature on our website for detailed information. If no updates are visible, contact us via email for assistance.
8. Causes of Delay
Tracking updates may be delayed due to force majeure circumstances, including:
- Weather Disruptions: Heavy rain, tornadoes, floods, earthquakes, etc.
- Local Factors: Strikes, statutory holidays, major international conferences, or other regional events.
- Peak Season Challenges: Flight/personnel shortages during peak seasons or local logistical constraints.
We advise customers to consider these possibilities when planning for receipt of their orders. We will make reasonable efforts to notify you of any significant delay affecting your shipment.
9. Contact Us
For shipping policy inquiries or order concerns, reach out to:
Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
Telephone: +852 3741 5687
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)