At JarLoft, we prioritize the privacy of our users (“user” or “you”). This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our jar-focused e-commerce platform, http://www.jarloft.com, including associated media formats, channels, mobile sites, or applications (collectively, the “Site”). Please review this policy carefully. If you disagree with any terms, we ask that you discontinue using the Site.
We reserve the right to modify this policy at our discretion. Revised policies take effect immediately upon posting, and you waive the right to receive individual notifications for each update. We recommend periodic reviews to stay informed. Continued use after policy updates signifies your acknowledgment and acceptance of these changes.
1. Information We Collect
We collect information through multiple methods, including:
1.1 Personal Information You Provide
We collect personally identifiable information that you voluntarily provide when creating an account, placing an order, subscribing to newsletters, contacting customer support, or participating in other Site activities. This may include:
- Full name
- Shipping and billing addresses
- Email address
- Telephone number
- Account login credentials
- Order details and purchase history
- Jar usage preferences (e.g., preferred jar types, sizes, capacities, or intended purposes such as pantry storage, honey preservation, fermentation, or gifting)
- Communication preferences and marketing consent
While providing this information is optional, withholding personal data may limit your access to certain Site features (e.g., personalized product recommendations, order tracking, or tailored size suggestions).
1.2 Payment and Financial Information
For purchases, returns, or exchanges, we collect payment-related information, such as:
- Valid credit or debit card numbers
- Card brand
- Expiration date
- Billing postal code
- Transaction and refund details
This data is used solely to process transactions, prevent fraud, and improve our website’s functionality and security. All financial data is handled in accordance with PCI-DSS standards. We do not store full payment card numbers or CVV codes on our servers; payment details are processed and tokenized by PCI-DSS compliant third-party payment gateways.
1.3 Derivative and Technical Data
When you interact with the Site, our servers automatically collect certain technical information, including:
- IP address
- Browser type and version
- Operating system
- Access timestamps
- Pages viewed before and after visiting the Site
- Device name, model, operating system version, country, and language preferences for mobile users
This data is used for system administration, traffic analysis, fraud prevention, and Site performance optimization.
1.4 Cookies and Tracking Technologies
We employ cookies and similar tracking mechanisms to enhance user experience and support our marketing activities. The following categories are used:
- Advertising Cookies – Used for online ads related to jars and kitchen storage products. Neither we, our advertisers, nor our partners can access personally identifiable information via these cookies.
- Remarketing Cookies – May increase ads for jar products you have recently viewed. These cookies enable special offers to encourage return visits, with anonymized processes preventing direct contact.
- Affiliate Cookies – Required to compensate partners promoting our jars on commission. Specialist companies (affiliate networks) manage these cookies, ensuring no personal identification.
Disabling Cookies
You may block cookies via browser settings, but this may restrict access to certain Site features (e.g., personalized product suggestions, saved cart items). Non-essential cookies expire after specified periods. For cookie details, visit the ICO website or Google Cookie Policy.
2. How We Collect Your Information
We collect information through the following methods:
- Directly from you: When you create an account, place an order, subscribe to marketing communications, request customer support, participate in promotions, or submit reviews.
- Automatically: Through cookies, server logs, web beacons, and similar technologies when you browse or interact with the Site.
- From third parties: From payment gateways, logistics and shipping carriers, analytics providers, advertising and affiliate networks, and fraud prevention services.
3. How We Use Your Information
We use your information for the following purposes:
- Order Fulfillment and Delivery: To process payments, verify orders, pack and ship products, provide tracking updates, handle returns and exchanges, and offer customer support.
- Marketing and Advertising: To send newsletters, promotional offers, cart reminders, and personalized product recommendations. Where required by law, we obtain your consent before sending marketing communications. You may opt out at any time by using the unsubscribe link in our emails or contacting us directly.
- Site Operations and Improvement: To analyze traffic, optimize Site performance, personalize your experience, and develop new products or services.
- Security and Fraud Prevention: To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
4. Sharing and Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Payment Gateways and Processors: To process payments, issue refunds, and prevent fraud. These providers are contractually obligated to protect your data and comply with PCI-DSS standards.
- Logistics and Shipping Carriers: To fulfill and deliver your orders, provide tracking information, and handle returns or exchanges.
- Fulfillment and Warehouse Partners: To pack and dispatch your orders.
- Marketing and Communication Providers: To manage email, SMS, and advertising campaigns, including remarketing and affiliate tracking.
- Analytics and Advertising Partners: To analyze Site usage and deliver relevant advertisements. Where required by law, you may opt out of targeted advertising.
- Legal and Regulatory Authorities: When required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
- Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction.
We do not sell your personal information for monetary consideration. We may share limited personal information with advertising and analytics partners to deliver relevant ads; where required by law, you may opt out of such sharing.
5. Payment Security
We take payment security seriously. All payment transactions are processed through PCI-DSS compliant third-party payment gateways. We use industry-standard security measures, including SSL/TLS encryption, tokenization, access controls, and fraud monitoring, to protect your payment information. We do not store full credit or debit card numbers or CVV codes on our servers. If you have questions about payment security, please contact us using the details below.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including order fulfillment, accounting, legal compliance, dispute resolution, and enforcement of our agreements. When no longer needed, we securely delete or anonymize your information.
7. International Data Transfers
Your information may be transferred to, stored, and processed in Hong Kong or other countries where we or our service providers operate. We take reasonable steps to ensure that your data receives an adequate level of protection in accordance with applicable laws.
8. Children’s Privacy
The Site is not intended for children under the age of 18 (or the applicable age of consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.
9. Compliance with Local Laws
JarLoft is headquartered in Hong Kong at UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG. We comply with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO). Where we process personal data of individuals in other jurisdictions, we also comply with applicable local data protection laws, including, where relevant, the GDPR and UK GDPR, the CCPA/CPRA, PIPEDA, the Australian Privacy Act, and other similar laws.
10. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any revisions become effective upon posting on the Site. You are responsible for reviewing this policy periodically. Your continued use of the Site following any changes constitutes your acceptance of the updated terms.
11. Contact Us
If you have any questions, concerns, or requests regarding your privacy or this policy, please reach out to us:
Address: UNIT 60, 3/F, YAU LEE CTR, NO. 45 HOI YUEN RD, KWUN TONG, HONG KONG
Telephone: +852 3741 5687 (Monday–Friday, 08:00–17:00 UTC +8)
Email: [email protected]
Working Hours: Monday–Friday, 08:00–17:00 (UTC +8)